coaching guidelines + client agreement

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Client agreements

Welcome Home! I’m beyond thrilled that you’re here, showing up for yourself in this powerful way. I have positive expectations for a coaching relationship that helps you to create the life YOU want to live. To partner together professionally, I want you to be familiar with the following guidelines. If you do not accept all the following included in this agreement and my disclaimer, you must not enroll in any of my (Emily Hazel’s) training programs, purchase a ticket to an event or register for a course, access our content or attend any session offered by Spirited Seeker.

By reaching out to me, scheduling/booking or reserving a session with me whether  one-one-one or in a group setting for any one of my offerings, you automatically consent to the following terms hereby explained below. 

Agreement between:

Emily Hazel, Emotional Alchemy Coach & Embodiment Leader at Spirited Seeker and applicant. 

Hereby Coach agrees to provide Coaching Services for Client focusing on the following topics/results/outcomes/goals attached to this agreement.

Description:

Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential.
 

Responsibilities:

Coach

I agree to serve as your Coach - to partner with you to identify and achieve your personal goals. As your Coach, I cannot guarantee results. You will create powerful results by having the courage and determination to forward the action in your life.

During the time we spend together in our coaching sessions, I will devote my time, thoughts, and energy to you, exclusively. In between our sessions, I may not be instantly available, as I may be attending to others, or myself. I will however, always attempt to be available within 24 hours. I am a Coach, not a psychotherapist or physician, and I am not trained in diagnosing psychological or medical conditions. If any issues come up for you that should be handled by a licensed therapist or physician, I insist that you must attend to your health by contacting the appropriate professional.

As your Coach, I will bring attentive listening, understanding, belief in you and commitment to your success. You can expect me to challenge you and speak my truth which may not fit your expectations or previous experiences with other coaches, (see client self-responsibility + trigger acknowledgment below), offer fresh perspectives, make requests (including assigning homework), acknowledge your wins, and guarantee utmost confidentiality (to the fullest extent of the law, and so long as I don't fear for your or another's safety) in the powerful, sacred relationship.
 

Client

Client is responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any

direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. If Client is currently under the care of a mental health professional, Coach will recommend that Client inform the mental health care provider. Client agrees to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the program.

Client Self-Responsibility + Trigger Acknowledgement

SPIRITED SEEKER offerings are deeply rooted in emotional embodiment and inner landscape excavation. This means working on parts of self that are unseen to the human eye as well as sitting with emotions which rise and fall and by nature may be uncomfortable. 

During our sessions/facilitations/offerings/programs,  inclusive of one-on-one and groups, if and when you experience an emotional uprising in your body, (e.g. something "triggers" you, causing an emotional response to surface- either before, during or after the sessions/facilitations), you are encouraged in your decision to pause, get present and fully embrace the rising tide of emotion in you so that it can move through you. (This is the work). You are also encouraged to listen to your body to make the best decision for yourself at any given time as you are responsible for every aspect of your own well-being. 

CLIENT AGREEMENT

I am motivated and committed to taking action on my determined personal and professional goals. I realize that anything less than my intentional full participation will not lead to my success. I accept full responsibility for myself and any actions I take that might result from Coaching. I am under the care of a physician and healthy enough to engage in coaching. I can financially afford the Coaching fee at this time (or have made arrangements for my coaching to be gifted to me). I understand that coaching is typically paid for in advance or commit to weekly payments until my package is paid in full, and there are no refunds for time utilized with my coach. I agree that ultimately, it is my responsibility that my coach gets paid for the services I use. I agree to honor my scheduled session times. I have read and agree with the Coaching Guidelines and the Coaching Agreement.

Services: The parties agree to engage in a Coaching Program through online Zoom video/audio meetings. Coach will be available to Client by email in between scheduled meetings as defined by the Coach (see above for accessibility terms). 

Coach may also be available for additional time, per client’s request, charged as one-off sessions if they wish to continue coaching relationship outside of the initial packages offered.

Changes: If you need to reschedule our appointment, please give me 24 hours notice. If you have an emergency or illness, you can reschedule with less than 24 hours notice and I will honour the session to be rescheduled. If you do not show up for a scheduled call, for any reason, and provide no notice (referring above to guidelines on cancellation) you will be charged in full for the session and we will not make up that time. If I need to reschedule, I will give you at least 24 hours notice as well, barring an emergency or illness.

Between sessions: Email me any time at connect@spiritedseeker.com and I will respond within 48 hours on weekdays. Please contact my team at studio@spiritedseeker if more urgent and they can get hold of me through other means to tend to your request.

Problems: If I ever say or do anything that upsets you or doesn't feel right, please bring it to my attention so that we can resolve it as soon as possible. My objective is to have a coaching relationship that is fully open, honest, real and trusting in our communication styles. We should both realize that communication via telephone or email entails extra challenges since we cannot see body language, facial expressions, etc. Therefore we give each other plenty of latitude, and promptly ask for clarification if there is a miscommunication.

Procedure: The time of the coaching meetings and/or location will be determined by Coach and Client based on a mutually
agreed upon time. The coach will initiate all sessions via Zoom.

Confidentiality: This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound to confidentiality. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. 

Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) that the Coach is required by law to disclose.

Cancellation Policy: Client agrees that it is the Client's responsibility to notify the Coach 24 hours in advance of the scheduled calls/meetings. Coach reserves the right to bill Client for a missed meeting. Coach will attempt in good faith to reschedule the missed meeting.

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